Hotel Operations Leader — Guest Service & Front Desk

Arizona Charlie's Decatur; Las Vegas (NV); Ibrido; USD 52.000 - 68.000; Tempo pieno

Descrizione del lavoro

Arizona Charlie’s Decatur is seeking a Hotel Supervisor to lead Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet operations, ensuring exceptional guest experiences and staff performance. You will coach teams, schedule, train, and resolve issues that affect service quality and operational efficiency.

The role requires at least 1 year of leadership in hospitality, strong communication skills, and proficiency with MS Office.

Competenze

• 1 year of leadership or progressive responsibility in hospitality preferred.
• Experience in Front Desk or VIP Services preferred.
• Ability to lead in a fast-paced or customer-facing environment.
• Strong interpersonal and communication skills.
• Proficient with computer systems and MS Office.

Mansioni

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Supervise the daily operations of Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency, responsiveness, and guest satisfaction.
• Collaborate with leadership to plan for hotel promotions, special events, and sales group arrivals, ensuring maximum room utilization and rate optimization.
• Recommend changes in room rates based on demand, trends, and performance analysis.
• Monitor compliance with established departmental procedures to ensure operational efficiency and protection of company assets.
• Investigate discrepancies, shortages, or errors and take corrective actions as needed.
• Enforce credit and payment policies, including action on overdue accounts and coordination of collections where necessary.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned

Conoscenze

Leadership experience

Guest service mindset

Communication skills

Team coaching

Time management

Formazione

High School Diploma or equivalent

Hospitality degree preferred

Strumenti

Microsoft Office

Descrizione del lavoro

Arizona Charlie’s Decatur is seeking a Hotel Supervisor to lead Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet operations, ensuring exceptional guest experiences and staff performance. You will coach teams, schedule, train, and resolve issues that affect service quality and operational efficiency.

The role requires at least 1 year of leadership in hospitality, strong communication skills, and proficiency with MS Office.