Guest Service Representative

Arizona Charlies - Decatur; Las Vegas (NV); On-site; USD 30,000 - 42,000; Full time

Job summary

Arizona Charlie's, LLC is seeking a Guest Service Representative to be the welcoming face of our casino hotel. You will manage check-in, front desk transactions, and ensure accurate payment postings while upholding our guest service culture.

You will handle guest requests, assist other departments, and maintain knowledge of occupancy, events, and applicable gaming regulations. The role requires strong communication, teamwork, and a friendly, professional demeanor; 18+ and English proficiency

Qualifications

• 6 months of experience in a similar role or transferrable skills preferred.
• Strong guest service abilities and a track record of delivering exceptional service.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.

Responsibilities

• Provide timely and courteous guest service in line with our guest service culture.
• Assign guest rooms per policy and procedure; process check-ins and postings accurately.
• Manage cash flow and perform financial transactions with accuracy.
• Handle guest requests and resolve complaints to ensure satisfaction.

Skills

Guest service

Communication

Teamwork

Cash handling

Front desk

English proficiency

Education

High School Diploma or equivalent

Tools

POS system

Hotel software

Job description

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As a Guest Service Representative, you are the welcoming face of our organization and play a vital role in creating positive, lasting impressions for every guest. You are responsible for efficiently managing the check-in process and handling front desk transactions, including payment collection, with accuracy and professionalism. Your attentiveness and friendly demeanor ensure smooth operations while maintaining the highest standards of guest satisfaction, directly contributing to the overall success and reputation of our organization.Job Description:Essential Functions and Responsibilities:Provide timely and courteous guest service consistent with the company’s guest service cultureProvide timely and courteous guest service consistent with the company’s guest service cultureAssign guest rooms in accordance with current policies and proceduresProcess guest check-outs and handle account postings accurately and efficientlyManage cash flow in assigned bank, including performing accurate financial transactionsHandle special guest requests and resolve complaints to ensure complete guest satisfactionMaintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operationsAssist other departments with guest-related needs to ensure seamless serviceEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standardsPerform other duties as assignedQualifications6 months of experience in a similar role or with relevant transferrable skills preferredStrong guest service abilities and proven track record of delivering exceptional serviceAbility to follow instructions and complete tasks accurately in a fast-paced environmentStrong communication skills and willingness to work as part of a teamCommitted to fostering a respectful, inclusive, and safety-conscious work environmentAbility to access and input information using a moderately complex computer system10-key touch proficiency preferredRequirementsAt least 18 years of ageHigh School Diploma or equivalent preferredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNonePhysical RequirementsOccasionally push, pull, lift and/or carry up to 10lbs. at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistRegularly work with a computerFrequently stand and walk for prolonger periodsAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in person• Constant use of hearing and vision, ability to distinguish between shades of color, and use tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsHot & cold temperaturesSlippery surfacesExposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.