Guest Experience Specialist

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Arizona Charlie's, LLC is seeking a Guest Service Representative to warmly greet guests, manage the check-in process, and handle front desk transactions with accuracy and professionalism. You will contribute to guest satisfaction and the property’s reputation while navigating gaming regulations and standards of service.

The role requires reliable communication, attention to detail, and a team-oriented approach in a fast-paced hospitality environment in Las Vegas.

Qualifications

• 6 months of experience in a similar role or transferable skills preferred.
• Strong guest service abilities and proven track record of delivering exceptional service.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.
• 10-key touch proficiency preferred.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture.
• Assign guest rooms in accordance with current policies and procedures.
• Process guest check-outs and handle account postings accurately and efficiently.
• Manage cash flow in assigned bank, including performing accurate financial transactions.
• Handle special guest requests and resolve complaints to ensure complete guest satisfaction.
• Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations.
• Assist other departments with guest-related needs to ensure seamless service.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.

Skills

Guest service

Cash handling

Communication

Teamwork

10-key input

Education

High school diploma or equivalent

Tools

Moderately complex computer system

Job description

Arizona Charlie's, LLC is seeking a Guest Service Representative to warmly greet guests, manage the check-in process, and handle front desk transactions with accuracy and professionalism. You will contribute to guest satisfaction and the property’s reputation while navigating gaming regulations and standards of service.

The role requires reliable communication, attention to detail, and a team-oriented approach in a fast-paced hospitality environment in Las Vegas.