Guest Experience Specialist

Spottswood Companies; Key West (FL); On-site; USD 38,000 - 57,000; Full time

Job summary

Signature Aviation is seeking a Guest Experience Specialist to warmly welcome guests and crew, delivering exceptional hospitality with grace under pressure and meticulous attention to detail.

The role involves coordinating services behind the scenes, supporting flight crews, and operating in both indoor and outdoor settings near aircraft and ground equipment; nights, weekends, and holidays may be required. A dynamic, client-focused environment awaits the right candidate.

Qualifications

• Hospitality or guest service experience preferred.
• Ability to greet guests and crew professionally.
• Comfort working near aircraft and ground service equipment.

Responsibilities

• Greet guests and crew with professionalism and warmth.
• Coordinate services and respond to guest needs.
• Work in varied indoor/outdoor settings near aircraft.

Skills

Grace under pressure

Attention to detail

Guest service

Job description

As a Guest Experience Specialist , you are often the first and last impression our guests have - making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you'll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.

Whether you're greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.

This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.

If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you'll thrive in this role.