Guest Experience Specialist

Springwood Hospitality / Fairfield Inn and Suites by Marriott; Hershey (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Springwood Hospitality / Fairfield Inn and Suites by Marriott in Hershey, PA is seeking a Guest Service Representative to greet guests, register rooms, and manage reservations with a focus on service and safety. You will balance cash, handle check-ins/outs, and coordinate with housekeeping for special requests.

The role requires clear English communication, professional appearance, and the ability to upsell and provide accurate information on hotel amenities and local directions.

Qualifications

• Excellent verbal and written English skills.
• Ability to read, write and understand English to service guests.
• Experience in hotel front desk or customer service preferred.
• Able to lift 25 pounds and stand for extended periods.

Responsibilities

• Greet and register guests, assign rooms, and communicate special requests to relevant teams.
• Handle guest inquiries, complaints and requests with courtesy and professionalism.
• Process payments, issue receipts, and balance cash at shift end.
• Maintain front desk area, ensure privacy and safety standards, and follow brand procedures.

Skills

Customer service

Cash handling

English communication

Upselling

Teamwork

Tools

Property Management System (PMS)

Job description

Springwood Hospitality / Fairfield Inn and Suites by Marriott in Hershey, PA is seeking a Guest Service Representative to greet guests, register rooms, and manage reservations with a focus on service and safety. You will balance cash, handle check-ins/outs, and coordinate with housekeeping for special requests.

The role requires clear English communication, professional appearance, and the ability to upsell and provide accurate information on hotel amenities and local directions.