Luxury Front Desk & Guest Experience Concierge

Visit Hershey & Harrisburg; Hershey (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

401K contribution

Paid time off

Medical, dental, and vision coverage

Job summary

The Hotel Hershey in Hershey, PA is seeking a Full-Time Guest Services Associate to greet, register, and orient guests, ensuring a warm and efficient arrival experience.

You will work in a luxury setting with a strong emphasis on guest satisfaction and accuracy in reservations, billing, and information delivery. The role offers comprehensive benefits and the chance to be part of a renowned resort team.

Qualifications

• 18 years of age or older.
• High school diploma or GED required.
• Proven guest relations and problem-solving abilities.
• Ability to work in a fast-paced environment and manage cash accurately.
• Professional image representative of the company.

Responsibilities

• Greet, register, and confirm room rates for guests upon their arrival. Provide information about the Hotel and other attractions within the company and the area.
• Maintain an accurate count of room status and availability. Reserve guest rooms in accordance with special requests.
• Process guest room charges, receive payments on accounts, and balance receipts at the end of each shift. Maintain accurate records of all hotel guest account information.
• Answer incoming calls and questions about guests’ needs regarding room bookings, room rates, amenities, available rooms, programs, special requests, etc.
• Handle guest questions, concerns, and complaints. Ensure resolutions effectively meet guest needs and service expectation standards.
• Perform other duties as assigned.

Skills

Guest relations

Problem solving

Organizational skills

Cash handling

Front desk software

Professional appearance

Education

High school diploma or GED

Tools

Front desk software

Job description

The Hotel Hershey in Hershey, PA is seeking a Full-Time Guest Services Associate to greet, register, and orient guests, ensuring a warm and efficient arrival experience.

You will work in a luxury setting with a strong emphasis on guest satisfaction and accuracy in reservations, billing, and information delivery. The role offers comprehensive benefits and the chance to be part of a renowned resort team.