Night Auditor & Guest Experience Lead

Springwood Hospitality / Fairfield Inn and Suites by Marriott; Hershey (PA); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Springwood Hospitality / Fairfield Inn and Suites by Marriott in Hershey, PA is seeking a Night Auditor to manage late-evening operations, greet guests, register arrivals, handle reservations, and balance the front desk accounts.

The role requires strong English communication, high guest-service standards, and the ability to act as Manager on Duty during night hours, ensuring safety, security, and a smooth checkout for guests.

Qualifications

• Provide the highest quality of service to the guest at all times.
• Must be able to clearly read, write and understand English.
• Assists guests efficiently, courteously and professionally in all service related functions to maintain property’s high standard of service and hospitality.
• Greet and register guests and provide room assignments accommodating special requests whenever possible.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Maintain front desk operations during night hours as Manager on Duty.
• Balance cash drawers and reconcile at end of shift.
• Handle guest check-ins/outs efficiently and professionally.
• Coordinate with housekeeping and other departments to ensure smooth operations.

Skills

Customer service

Guest relations

Cash handling

Multitasking

Communication

Tools

PMS system

Cash register

Front desk software

Job description

Springwood Hospitality / Fairfield Inn and Suites by Marriott in Hershey, PA is seeking a Night Auditor to manage late-evening operations, greet guests, register arrivals, handle reservations, and balance the front desk accounts.

The role requires strong English communication, high guest-service standards, and the ability to act as Manager on Duty during night hours, ensuring safety, security, and a smooth checkout for guests.