Guest Communications Specialist – Switchboard (Part-Time)

Hersheypark; Hershey (PA); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Hersheypark admission

Parking

Discounts on food & shopping

Job summary

The Hotel Hershey is seeking a Part-Time Guest Services staff member to be the first point of contact on the hotel switchboard and guest requests. This on-site role involves handling calls, wake-up requests, messages, and coordinating with security, housekeeping, and engineering teams.

Ideal candidates bring at least 1 year of customer service experience, strong communication skills, and the ability to work with minimal supervision.

Qualifications

• At least 1 year of experience in customer service.
• Demonstrated courtesy, clear speech, and good judgment.
• Strong communication, problem solving, and organizational skills.
• Basic typing speed of 35 wpm or higher.

Responsibilities

• Transferring calls to the appropriate destination.
• Accepting wake-up call requests and delivering messages.
• Answering and relaying messages accurately to guests.
• Monitoring heat/smoke detector panel and responding to alarms.
• Activating emergency procedures when needed.
• Coordinating two-way radio communication with security/engineering/guest services.
• Handling evening calls for the Housekeeping Department.
• Using the paging system to locate staff.
• Performing other duties as assigned.

Skills

Customer service

Communication

Problem solving

Organization

Typing 35 wpm

Professional image

Job description

The Hotel Hershey is seeking a Part-Time Guest Services staff member to be the first point of contact on the hotel switchboard and guest requests. This on-site role involves handling calls, wake-up requests, messages, and coordinating with security, housekeeping, and engineering teams.

Ideal candidates bring at least 1 year of customer service experience, strong communication skills, and the ability to work with minimal supervision.