Guest Experience Specialist

Extended Stay America; Glenview (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Training and development opportunities

Job summary

Extended Stay America is seeking a Guest Services Representative in Glenview, Illinois. This role is essential for providing an exceptional experience to guests during their stay by assisting with check-in and check-out processes, addressing guest inquiries and maintaining hotel cleanliness.

The ideal candidate must have a high school diploma and demonstrate strong customer service abilities. Join our team and contribute to a welcoming environment for all guests.

Qualifications

• Demonstrated strong commitment to providing excellent guest experiences.
• Ability to handle guest complaints effectively and diplomatically.
• Proficient in English to communicate with guests and team members.

Responsibilities

• Assist guests with check-in and check-out processes.
• Handle payment and reservations accurately.
• Maintain cleanliness and organization of the front desk area.

Skills

Customer service

Problem-solving

Strong communication

Cash handling

Education

High school diploma or GED

Tools

Property management system

Job description

Extended Stay America is seeking a Guest Services Representative in Glenview, Illinois. This role is essential for providing an exceptional experience to guests during their stay by assisting with check-in and check-out processes, addressing guest inquiries and maintaining hotel cleanliness.

The ideal candidate must have a high school diploma and demonstrate strong customer service abilities. Join our team and contribute to a welcoming environment for all guests.