Guest Experience Specialist (Front Desk)

RadNet, Inc.; Gurnee (IL); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is hiring a Guest Services Representative in the Chicago area. You will assist guests, answer phones, check guests in and out, and manage payments according to company guidelines. There is a strong emphasis on guest satisfaction and front desk operations.

The role includes maintaining a tidy front desk, coordinating with housekeeping, and promoting ESA services while upholding safety standards and friendly guest interactions.

Qualifications

• Must understand and communicate in English proficiently.
• Experience with guest interaction and front desk operations.
• Ability to process reservations, check-ins/outs, and payments.

Responsibilities

• Assist guests, answer phones, and handle check-in/check-out according to procedures.
• Process reservations, collect payments, and maintain daily front desk paperwork.
• Maintain cash and accounts; ensure safety and security procedures are followed.

Skills

English proficiency

Customer service skills

Cash handling

Education

High School Diploma or GED

Tools

Property management system

Job description

Extended Stay America is hiring a Guest Services Representative in the Chicago area. You will assist guests, answer phones, check guests in and out, and manage payments according to company guidelines. There is a strong emphasis on guest satisfaction and front desk operations.

The role includes maintaining a tidy front desk, coordinating with housekeeping, and promoting ESA services while upholding safety standards and friendly guest interactions.