Guest Experience Specialist

Extended Stay America; Akron (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Job summary

Extended Stay America in Akron, Ohio is seeking a Guest Services Representative to ensure a positive guest experience. Responsibilities include checking guests in and out, processing payments, and maintaining an organized work area. The ideal candidate will promote the company's service culture and adhere to safety procedures while assisting guests.

The position requires a high school diploma or GED and the ability to effectively communicate in English. Benefits include weekly pay, competitive wages, and employee recognition programs.

Qualifications

• High School Diploma or GED; related experience and/or training accepted.
• Understand and communicate in English proficiently.
• Proficient in property management systems and routine reports.

Responsibilities

• Assist guests, check guests in and out, and handle payments.
• Maintain cleanliness in common hotel areas.
• Conduct periodic property tours to ensure brand standards.

Skills

Communication in English

Proficient operation of property management systems

Problem management and guest issue resolution

Education

High School Diploma or GED

Job description

Extended Stay America in Akron, Ohio is seeking a Guest Services Representative to ensure a positive guest experience. Responsibilities include checking guests in and out, processing payments, and maintaining an organized work area. The ideal candidate will promote the company's service culture and adhere to safety procedures while assisting guests.

The position requires a high school diploma or GED and the ability to effectively communicate in English. Benefits include weekly pay, competitive wages, and employee recognition programs.