Guest Experience Specialist

Highgate; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Agent in Fort Wayne, IN to provide attentive, courteous service during check-in, stay, and checkout. You will maximize room revenue by delivering efficient service and using hospitality knowledge to assist guests with requests.

The role requires a friendly demeanor, strong communication, and the ability to multitask while maintaining brand standards and accurate records.

Qualifications

• College coursework helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.

Responsibilities

• Handle guest check-ins and checkouts in a friendly, efficient manner.
• Answer inquiries from guests regarding local restaurants, transportation, and entertainment.
• Process payments and follow cash handling policies.
• Be familiar with rates, packages, and promotions and quote accurately.
• Balance and prepare shift paperwork and reports.
• Maintain a clean, professional work area and appearance.
• Operate the front desk computer system and assist with guest services.

Skills

Customer service

Communication

Multitasking

Attentive service

Education

High School diploma or equivalent

Tools

Front desk software

PMS software

Job description

Highgate Hotels is seeking a Front Office Agent in Fort Wayne, IN to provide attentive, courteous service during check-in, stay, and checkout. You will maximize room revenue by delivering efficient service and using hospitality knowledge to assist guests with requests.

The role requires a friendly demeanor, strong communication, and the ability to multitask while maintaining brand standards and accurate records.