Guest Experience Specialist

Acqualina Resort & Residences on the Beach; Florida; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Program

Paid Holidays and Vacation

Complimentary Parking and Meals

Job summary

Acqualina Resort & Residences on the Beach seeks a friendly Front Desk Agent to welcome guests, manage check-ins/outs, and assist with inquiries. You will process payments, verify guest details, and provide information about local services and hotel amenities.

The role requires excellent communication, a professional appearance, and the ability to handle busy periods with courtesy and efficiency. Prior cashiering experience and hospitality training are highly valued.

Qualifications

• Attention to detail, speed and accuracy in daily tasks.
• Must be able to prioritize and organize multiple tasks.
• Strong team orientation and guest service mindset.
• Excellent communication with guests and colleagues required.
• Fluency in English both verbally and non-verbally.

Responsibilities

• Check-in/check-out guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and visitors.
• Anticipate guests’ needs and respond promptly.
• Maintain positive guest relations and resolve complaints.
• Monitor cleanliness and organization of assigned work areas.

Skills

Attention to detail

Prioritize and organize

Teamwork

Customer service

Communication

Education

Some college or hospitality training

Front Desk experience

CPR certification

Tools

POS system

Property Management System

Job description

Acqualina Resort & Residences on the Beach seeks a friendly Front Desk Agent to welcome guests, manage check-ins/outs, and assist with inquiries. You will process payments, verify guest details, and provide information about local services and hotel amenities.

The role requires excellent communication, a professional appearance, and the ability to handle busy periods with courtesy and efficiency. Prior cashiering experience and hospitality training are highly valued.