Guest Experience Specialist

Museum of Science; Boston (MA); On-site; USD 25,000 - 26,000; Full time

Job summary

The Museum of Science in Boston is seeking a Guest Service Associate to provide prompt information by phone, email and chat, and to act as a positive representative for the Museum with every guest.

You will use CRM and POS systems, handle transactions with accuracy, assist with membership fulfillment and cross‑department tasks to ensure smooth check‑ins and program delivery while upholding safety protocols.

Qualifications

• Exemplary guest service skills with attention to detail.
• Proven ability to use CRM and POS systems effectively.
• Strong written and verbal communication for phone, email and chat.
• Comfort handling transactions and safeguarding sensitive items.
• Ability to liaise across departments to support program delivery.

Responsibilities

• Deliver Exceptional Guest Service: Utilize in-depth knowledge of Museum offerings across channels to provide prompt, accurate service and information by phone, email, and chat. Act as a positive representative of the Museum, ensuring each guest has an outstanding experience.
• Utilize CRM & POS Systems: Maintain a working knowledge of the Museum’s customer relationship management and point of sale systems and contact center software to accurately and efficiently perform transactions and record keeping.
• Museum-Wide Connection: Liaise across departments to complete tasks that ensure smooth guest check-ins, program fulfillment, and departmental support, including membership fulfillment and report processing.
• Support Revenue and Safety Protocols: Handle transactions with accuracy, enforce policies to protect the Museum and guest experiences, and assist with the Museum's lost and found program, maintaining the security and integrity of sensitive items.

Skills

Guest service

CRM systems

POS systems

Microsoft Office

Communication

Tools

POS software

Office Suite

Job description

The Museum of Science in Boston is seeking a Guest Service Associate to provide prompt information by phone, email and chat, and to act as a positive representative for the Museum with every guest.

You will use CRM and POS systems, handle transactions with accuracy, assist with membership fulfillment and cross‑department tasks to ensure smooth check‑ins and program delivery while upholding safety protocols.