Guest Experience Specialist

Sunkissedgetaways; Austin (TX); Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding and training

Ongoing professional development

Access to online systems

Continuing education opportunities

Supportive team environment

Job summary

Sunkissedgetaways is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to deliver a positive client experience.

The position offers a fully remote work environment with comprehensive onboarding, ongoing professional development, and access to online systems to support seamless planning and responsive service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication skills

Customer-service mindset

Organization

Research online

Multitasking

Email/digital platforms

Problem-solving

Follow-up skills

Tools

Email platforms

Online research tools

Job description

We are looking for a friendly and service-oriented Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus of this role is providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This position is ideal for someone who enjoys working with people and takes pride in providing attentive and professional service.

Key Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review important details for accuracy
• Assist with modifications and special requests
• Maintain organized client information and records
• Follow up on pending requests and upcoming arrangements
• Communicate with service providers when additional assistance is needed
• Help address questions and provide solutions throughout the client experience
• Maintain a high standard of professional service

Qualifications

• Excellent communication and interpersonal skills
• Strong customer-service mindset
• Good organization and attention to detail
• Comfortable researching information online
• Ability to manage multiple requests and priorities
• Comfortable using email and digital platforms
• Strong problem-solving and follow-up abilitiesPrevious customer service, hospitality, reservations, or guest-service experience is helpful but not required

Position Highlights

• Fully remote work environment
• Comprehensive onboarding and training
• Ongoing professional development
• Access to professional resources and online systems
• Continuing education opportunities
• Supportive team environment