Hospitality Experience Coordinator

Sunkissedgetaways; Washington (District of Columbia); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote onboarding

Training and onboarding

Continuing education opportunities

Collaborative team environment

Job summary

Sunkissedgetaways is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial inquiry to completion.

In this fully remote role, you will gather client preferences, research options, coordinate reservations, and maintain detailed records while providing responsive support throughout the process.

Qualifications

• Strong communication and interpersonal skills.
• Excellent time-management and organizational abilities.
• Ability to research information online and navigate different options.
• Detail-oriented with focus on accurate documentation.
• Customer-service mindset and responsiveness.
• Remote work readiness.

Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Skills

Communication

Customer service

Attention to detail

Organization

Time management

Research online

Learn new platforms

Reliable and professional

Hospitality experience helpful

Job description

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.

Key Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Qualifications

• Excellent communication and interpersonal skills
• Strong customer-service mindset
• High attention to detail
• Good organization and time-management abilities
• Comfortable researching information online
• Ability to learn new digital platforms and systems
• Reliable, professional, and responsive
• Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

• Fully remote environment
• Comprehensive onboarding and training
• Continuing education opportunities
• Access to professional systems and resources
• Ongoing learning and skill development
• Collaborative team environment