Hospitality Experience Coordinator

Sunkissedgetaways; New York (NY); Remote; USD 42,000 - 56,000; Full time

Job summary

Sunkissedgetaways is seeking a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and ensure a seamless experience from initial inquiry to completion.

The role suits someone who enjoys customer service, organization, and assisting clients in navigating options tailored to their needs. This is a fully remote position with onboarding and ongoing learning opportunities.

Qualifications

• Strong communication across client interactions.
• Ability to manage multiple tasks with precision.
• Comfort with researching services and options online.

Responsibilities

• Gather client preferences and requests.
• Research accommodations, activities, transportation, and services.
• Coordinate reservations and related arrangements.
• Communicate updates to clients.
• Review confirmations for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with providers as needed.
• Provide responsive client support.

Skills

Excellent communication

Customer-service mindset

Attention to detail

Organization skills

Research online

Digital platforms

Reliability

Job description

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.

Key Responsibilities

Gather information about client preferences and requests

Research accommodations, activities, transportation, and other available services

Assist with coordinating reservations and related arrangements

Communicate important information and updates to clients

Review confirmations and details for accuracy

Assist with modifications and special requests

Maintain organized client records and documentation

Follow up on outstanding information and upcoming arrangements

Coordinate with hospitality and service providers when needed

Provide responsive and professional client support

Qualifications

Excellent communication and interpersonal skills

Strong customer-service mindset

High attention to detail

Good organization and time-management abilities

Comfortable researching information online

Ability to learn new digital platforms and systems

Reliable, professional, and responsive

Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

Fully remote environment

Comprehensive onboarding and training

Continuing education opportunities

Access to professional systems and resources

Ongoing learning and skill development

Collaborative team environment