Hospitality Experience Coordinator

Sunkissedgetaways; Kalamazoo (MI); Teletrabalho; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding

Continuing education

Professional systems access

Ongoing learning

Collaborative team

Resumo da oferta

Sunkissedgetaways is seeking a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and create a seamless experience from initial inquiry to completion. The role suits someone who enjoys customer service, organization, and research, guiding clients through options that fit their needs.

This fully remote position includes onboarding, ongoing education, access to professional systems, and a collaborative team environment.

Qualificações

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Able to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Hospitality, customer service, reservations experience is helpful but not required.

Responsabilidades

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Conhecimentos

Communication

Customer service

Attention to detail

Organization

Online research

Digital platforms

Reliability

Hospitality experience helpful

Descrição da oferta de emprego

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.

Key Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Qualifications

• Excellent communication and interpersonal skills
• Strong customer-service mindset
• High attention to detail
• Good organization and time-management abilities
• Comfortable researching information online
• Ability to learn new digital platforms and systems
• Reliable, professional, and responsive
• Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

• Fully remote environment
• Comprehensive onboarding and training
• Continuing education opportunities
• Access to professional systems and resources
• Ongoing learning and skill development
• Collaborative team environment