Guest Experience Specialist

Extended Stay America; Mentor (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Perks Program

Job summary

Extended Stay America in Mentor, OH is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins and payments at the front desk. You will resolve guest issues through our Make it Right process and maintain a welcoming, organized lobby and breakfast area.

The role requires strong English communication, basic math skills, and a customer‑focused mindset. You will work on-site in a hospitality environment with a team that values service quality.

Qualifications

• High school diploma or GED required.
• Excellent communication skills in English.
• Ability to handle cash, payments and basic math.
• Customer-service oriented and friendly attitude.

Responsibilities

• Assist guests, answer phones, check in/out and collect payment.
• Resolve guest issues using the Make it Right process.
• Maintain front desk area and breakfast setup.
• Process reservations and city ledger accounts as needed.
• Follow safety and security procedures and policies.

Skills

English proficiency

PMS operation

Cash handling

Communication

Basic math

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America in Mentor, OH is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins and payments at the front desk. You will resolve guest issues through our Make it Right process and maintain a welcoming, organized lobby and breakfast area.

The role requires strong English communication, basic math skills, and a customer‑focused mindset. You will work on-site in a hospitality environment with a team that values service quality.