Guest Experience & Shore Excursions Director

American Cruise Lines; Bath (ME); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with match

Travel, room and board provided

Job summary

A leading cruise line in the USA is seeking an Excursions Director to engage guests through shoreside excursions and adventures. This full-time, exempt position requires living on board the ship for 6 to 8 weeks at a time. The role includes responsibilities such as coordinating logistics, managing excursions, and being a brand ambassador. Candidates should possess a Bachelor's degree in hospitality or related fields, strong public speaking skills, and a passion for guest satisfaction.

Qualifications

• Proficiency in engaging guests throughout the cruise.
• Ability to manage multiple shore excursions and guest requests.
• Strong attention to detail and ability to meet timelines.

Responsibilities

• Engage guests through shoreside excursions and adventures.
• Coordinate logistics with vendors and manage excursion inventory.
• Act as a company representative and brand ambassador during excursions.

Skills

Engagement with guests

Time management

Problem-solving

Public speaking

Knowledge of U.S. Geography

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

Job description

A leading cruise line in the USA is seeking an Excursions Director to engage guests through shoreside excursions and adventures. This full-time, exempt position requires living on board the ship for 6 to 8 weeks at a time. The role includes responsibilities such as coordinating logistics, managing excursions, and being a brand ambassador. Candidates should possess a Bachelor's degree in hospitality or related fields, strong public speaking skills, and a passion for guest satisfaction.