Guest Experience Shift Supervisor

Main Event; Highlands Ranch (CO); Hybrid; USD 24,000 - 28,000; Full time

Job summary

Main Event in Highlands Ranch, CO is seeking a Shift Supervisor who will be responsive to guest needs, drive innovation on the floor, and foster collaboration across teams. You will contribute to the overall operations and maintain brand standards.

You are expected to lead with a service mindset, uphold cleanliness and safety, and participate in weekly management meetings while guiding staff to deliver memorable guest experiences in a fast-paced environment.

Qualifications

• 18+ months in a Main Event role or 2+ years in a supervisory role.
• Friendly, professional demeanor.
• Ability to create an amazing guest experience.
• Valid Alcohol Seller/Server and Food Handler Certifications.

Responsibilities

• Maintain the center’s appearance and cleanliness.
• Hold self and others accountable for high performance.
• Collaborate across departments to improve processes.
• Attend weekly manager meetings.
• Communicate clearly in verbal and written forms.
• Be responsive and empathetic to guest needs while driving improvement.

Skills

Management experience

Guest experience

Customer service

Alcohol Seller/Server Certification

Job description

Main Event in Highlands Ranch, CO is seeking a Shift Supervisor who will be responsive to guest needs, drive innovation on the floor, and foster collaboration across teams. You will contribute to the overall operations and maintain brand standards.

You are expected to lead with a service mindset, uphold cleanliness and safety, and participate in weekly management meetings while guiding staff to deliver memorable guest experiences in a fast-paced environment.