Guest Experience Shift Leader

United Dairy Farmers, Inc.; Norwood (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

United Dairy Farmers, Inc. in Norwood, OH is seeking a Shift Leader who delivers the Hi Five Guest Experience by greeting Guests, anticipating needs, and ensuring a welcoming store environment.

This full-time position (37–40 hours per week) offers a pay range of $13.50–$15.25 per hour and requires compliance with policies, safety standards and alcohol/tobacco sale regulations while maintaining accuracy in transactions and stock management.

Qualifications

• Experience delivering guest service in a retail or food service setting.
• Ability to operate a POS system and handle cash accurately.
• Knowledge of safety, alcohol, and tobacco sale regulations.

Responsibilities

• Deliver Hi Five Guest Experience to each Guest.
• Operate Shake/DipSide services and treat ice cream as per standard.
• Run POS and gas console transactions accurately.
• Stock shelves, rotate products and check dates.
• Maintain store security and cash handling procedures.
• Keep store clean and monitor refrigeration temperatures.
• Complete time records and Customer First documentation.
• Perform other duties as assigned by Management.

Skills

Guest services

Cash handling

POS operation

Communication

Safety compliance

Tools

POS System

Gas Console

Job description

United Dairy Farmers, Inc. in Norwood, OH is seeking a Shift Leader who delivers the Hi Five Guest Experience by greeting Guests, anticipating needs, and ensuring a welcoming store environment.

This full-time position (37–40 hours per week) offers a pay range of $13.50–$15.25 per hour and requires compliance with policies, safety standards and alcohol/tobacco sale regulations while maintaining accuracy in transactions and stock management.