Guest Experience Shift Leader

UDF-MyScoop Branding; Westerville (OH); On-site; USD 19,000 - 21,000; Full time

Job summary

United Dairy Farmers in Westerville, OH is hiring a Shift Leader to guide daily operations and deliver the Hi Five Guest Experience during 37-40 hours per week across 1st, 2nd, or 3rd shifts.

The role requires compliance with company policies and state laws for alcohol and tobacco sales, plus leadership of store associates, cash handling, and POS accuracy. Join a team that values service, integrity, and safe operations.

Qualifications

• Must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales.
• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment and read price books.

Responsibilities

• Overall Guest Services: greet Guests and ensure the store is prepared and ready for Guests at all times, anticipating needs and ensuring satisfaction.
• DipSide Guest Services: prepare shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and hand-packed containers.
• POS/Gas Console: accurately register transactions, authorize gas sales, handle coins/currency/checks/credit transactions and coupons.
• Stocking Merchandise: keep shelves, displays, milk box and freezers full and presentable, rotate stock and check dates.
• Security: monitor Guests, control cash levels with proper drop procedures, follow Tobacco/Alcohol Management and security protocols.
• Maintenance: keep the store and parking lot safe and clean, monitor temperatures of equipment.
• Reporting: complete time records and Customer First Document accurately.
• Other duties as assigned by Management.

Job description

United Dairy Farmers in Westerville, OH is hiring a Shift Leader to guide daily operations and deliver the Hi Five Guest Experience during 37-40 hours per week across 1st, 2nd, or 3rd shifts.

The role requires compliance with company policies and state laws for alcohol and tobacco sales, plus leadership of store associates, cash handling, and POS accuracy. Join a team that values service, integrity, and safe operations.