Shift Supervisor: Lead Guests & Team at Fun Centers

Family Entertainment Group LLC; Freedom Station (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Entertainment Group LLC is seeking a Shift Supervisor to support daily operations and help deliver a great guest experience at our centers. You will supervise staff, address concerns promptly, and ensure policies are followed across shifts.

The role requires leadership, strong communication, and prior supervisory experience in guest-facing environments. This on-site opportunity emphasizes teamwork and safety in a fast-paced entertainment setting.

Qualifications

• Demonstrated leadership and communication skills.
• Ability to handle customer service situations calmly and effectively.
• Experience in staff supervision or similar role.
• Proven ability to train others and enforce policies.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Serve as first point of contact for guest concerns and complaints.
• Greet customers and deliver solutions that meet needs and exceed expectations.
• Maintain knowledge of promotions, policies, safety procedures, and facility features.

Skills

Leadership

Customer service

Communication

Staff supervision

Training

Education

High school diploma or equivalent

Job description

Family Entertainment Group LLC is seeking a Shift Supervisor to support daily operations and help deliver a great guest experience at our centers. You will supervise staff, address concerns promptly, and ensure policies are followed across shifts.

The role requires leadership, strong communication, and prior supervisory experience in guest-facing environments. This on-site opportunity emphasizes teamwork and safety in a fast-paced entertainment setting.