Guest Experience Shift Lead

Merlin Entertainments; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Merlin Magic Pass

Recognition programs

401(k) Plan

Tuition reimbursement

Learning and advancement opportunities

Job summary

LEGOLAND Discovery Center in Columbus, Ohio is seeking a Guest Experience Shift Lead to guide front-line teams and deliver magical guest experiences while upholding safety and cleanliness.

As a shift lead, you’ll act as Attraction Duty Manager several days per week, train hosts, coach staff, and maintain training records. Join a playful, fast-paced environment within the LEGO brand.

Qualifications

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, guest-focused environment.
• Basic computer skills and experience using standard office software.
• Ability to work flexible hours, including evenings, weekends, holidays, and school breaks.
• Six months or more of experience in attractions, entertainment, hospitality, retail, or another guest service environment.
• Previous leadership, trainer, or shift lead experience.
• Experience coaching or mentoring team members.
• Knowledge of attraction operations or family entertainment venues.

Responsibilities

• Create a welcoming, engaging, and memorable experience for every guest.
• Lead by example with a positive attitude, enthusiasm, and a genuine passion for guest service.
• Work alongside the team in guest-facing roles, including operating rides, hosting the 4D Cinema, supervising play areas, and supporting attraction operations.
• Help create a fun, playful atmosphere where smiles are contagious and every guest feels like a VIP.
• Serve as the Attraction Duty Manager one or more days each week, helping oversee daily operations.
• Delegate daily assignments and support team members throughout the day.
• Monitor attraction operations to ensure a safe, clean, and organized environment.
• Respond to guest questions and concerns with professionalism, empathy, and a solutions-focused mindset.
• Help manage guest flow to provide the best possible experience while maintaining safety standards.
• Train, coach, and support Guest Experience Hosts across all primary operational areas.
• Help new team members build confidence and deliver service worthy of the LEGO brand.
• Maintain training records and operational documentation.
• Provide ongoing coaching, recognition, and performance feedback to help team members grow and succeed.
• Foster a culture built on teamwork, creativity, accountability, and fun.

Skills

Guest-focused

Leadership

Communication

Teamwork

Problem-solving

Flexibility

Attention to detail

Education

High School Diploma or GED

Job description

Lead the Fun at LEGOLAND® Discovery Center!

At LEGOLAND®, every day is an opportunity to spark imagination, inspire creativity, and create unforgettable memories for children and their families. We’re looking for an energetic, enthusiastic, and guest-focused Guest Experience Shift Lead to help lead our team in delivering playful, safe, and extraordinary experiences throughout the attraction.

If you’re a natural leader who enjoys working with people, thrives in a fast‑paced environment, and isn’t afraid to be a little silly, this could be the perfect opportunity for you!

What You’ll Do

As a Guest Experience Shift Lead, you’ll play a key role in the daily operation of the attraction by supporting our front‑line teams, creating magical guest experiences, and ensuring every visit is filled with fun.

Lead the Guest Experience

• Create a welcoming, engaging, and memorable experience for every guest.
• Lead by example with a positive attitude, enthusiasm, and a genuine passion for guest service.
• Work alongside the team in guest‑facing roles, including operating rides, hosting the 4D Cinema, supervising play areas, and supporting attraction operations.
• Help create a fun, playful atmosphere where smiles are contagious and every guest feels like a VIP.

Support Daily Operations

• Serve as the Attraction Duty Manager one or more days each week, helping oversee daily operations.
• Delegate daily assignments and support team members throughout the day.
• Monitor attraction operations to ensure a safe, clean, and organized environment.
• Respond to guest questions and concerns with professionalism, empathy, and a solutions‑focused mindset.
• Help manage guest flow to provide the best possible experience while maintaining safety standards.

Develop and Inspire Others

• Train, coach, and support Guest Experience Hosts across all primary operational areas.
• Help new team members build confidence and deliver service worthy of the LEGO® brand.
• Maintain training records and operational documentation.
• Provide ongoing coaching, recognition, and performance feedback to help team members grow and succeed.
• Foster a culture built on teamwork, creativity, accountability, and fun.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

What We’re Looking For

We’re looking for someone who is enthusiastic, dependable, and passionate about creating magical experiences for families.

Our Ideal Candidate Is

• Guest-obsessed and passionate about creating memorable experiences.
• A positive leader who motivates and inspires others.
• Comfortable making decisions and leading operations in a fast‑paced environment.
• Organized, adaptable, and able to manage multiple priorities.
• A strong communicator who enjoys working collaboratively with both guests and teammates.

Qualifications

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced, guest‑focused environment.
• Basic computer skills and experience using standard office software.
• Ability to work flexible hours, including evenings, weekends, holidays, and school breaks.
• Six months or more of experience in attractions, entertainment, hospitality, retail, or another guest service environment.
• Previous leadership, trainer, or shift lead experience.
• Experience coaching or mentoring team members.
• Knowledge of attraction operations or family entertainment venues.

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well‑deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Pay Range

USD $16.00/Hr.