Retail Lead

Merlin Entertainments; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Fantastic Health Coverage

Generous Paid Time Off

Merlin Magic Pass

Recognition and Rewards

401(k) Savings Plan

Tuition Assistance

Growth and Development

Job summary

LEGO Group in Columbus, OH is seeking a dynamic retail leader to guide the front-line team and maintain exceptional guest experiences. You will drive guest care, coach staff, and lead daily briefings to ensure smooth operations.

You’ll collaborate with store leadership to uphold safety and presentation standards, while encouraging innovation and delivering sales opportunities across attraction-wide activities.

Qualifications

• LEGO product knowledge and a high school diploma or GED.
• At least one year of experience in a high-volume retail environment.
• Strong leadership and communication skills with a calm, confident approach.
• Excellent guest service, problem-solving, and attention to detail.
• Ability to multitask in a busy, high-energy setting; proficient with POS systems.
• Positive attitude and passion for creating memorable guest moments.

Responsibilities

• Lead from the Retail floor with example-based, shoulder-to-shoulder leadership.
• Deliver outstanding guest care aligned with Guest Obsession standards.
• Motivate, coach and develop team members to reach their full potential.
• Deliver engaging daily team briefings and maintain clear communication.
• Support daily operations and ensure all positions are effectively covered.
• Uphold high retail safety, presentation and guest service standards.
• Empower the team to handle service recovery moments confidently.
• Monitor guest-facing areas and contribute to an enhanced experience.
• Provide feedback to drive performance and maximize sales opportunities.
• Assist with training and performance support; support Duty Manager shifts.
• Encourage new ideas and innovation to improve the business.

Skills

LEGO product knowledge

Leadership

Guest service

Communication

Problem solving

Sales awareness

Multitasking

Calm/confident under pressure

Education

High school diploma or GED

Tools

POS/computerized systems

Job description

What You’ll Do

In this exciting leadership role, you will:

• Lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership
• Deliver outstanding guest care aligned with Guest Obsession standards
• Motivate, coach, and develop team members to reach their full potential
• Deliver engaging daily team briefings and maintain clear communication
• Support daily operations and ensure all positions are effectively covered
• Uphold the highest retail standards of safety, presentation, and guest service
• Empower the team to confidently handle service recovery moments
• Monitor Retail guest-facing areas and help enhance the overall experience
• Provide feedback to drive performance and maximize sales opportunities
• Assist with training and performance support
• Support Duty Manager shifts overseeing attraction-wide operations
• Encourage new ideas and innovation to improve the business

What You’ll Do

In this exciting leadership role, you will:

• Lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership
• Deliver outstanding guest care aligned with Guest Obsession standards
• Motivate, coach, and develop team members to reach their full potential
• Deliver engaging daily team briefings and maintain clear communication
• Support daily operations and ensure all positions are effectively covered
• Uphold the highest retail standards of safety, presentation, and guest service
• Empower the team to confidently handle service recovery moments
• Monitor Retail guest-facing areas and help enhance the overall experience
• Provide feedback to drive performance and maximize sales opportunities
• Assist with training and performance support
• Support Duty Manager shifts overseeing attraction-wide operations
• Encourage new ideas and innovation to improve the business

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

Qualifications & Experience

To Thrive In This Role, You’ll Need

• LEGO product knowledge
• High school diploma or GED
• At least one year of experience in a high-volume Retail environment
• Strong leadership and communication skills
• A calm, confident approach in a busy, high-energy setting
• Excellent guest service and problem-solving abilities
• Sales awareness and attention to detail
• Comfort working with POS or computerized systems
• The ability to multitask and stay organized Most importantly — a positive attitude and passion for creating amazing guest moments!

Benefits

The Perks of the Magic

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you\'re interested in this role we encourage you to apply as soon as possible.

Pay Range

USD $16.00/Hr.