Guest Experience Shift Lead

Denny's - 5148; Chino (CA); On-site; USD 21,000 - 29,000; Full time

Job summary

Denny's - 5148 is seeking a Shift Leader to help manage daily operations, supervise Team Members, and uphold guest satisfaction and safety standards during your shift. You will be responsible for labor and inventory control, ensure adherence to company policies, and provide clear direction to team members to maintain smooth production.

This position requires flexibility to work evenings, weekends, and holidays, with accountability when management is not on site and a focus on consistent service

Qualifications

• Responsible for restaurant operations (labor, inventory variance) during shifts.
• Provides concise production direction to team members.
• Leads by example to implement shift plan and ensure smooth production.
• Delegates to promote teamwork and compliance with company standards.
• Motivates staff to exceed guest expectations with food and service in clean surroundings.
• Works with team to address guest feedback and resolve complaints promptly.
• Complies with government regulations, policies, food safety, security, and procedures during shift.
• Reports safety/sanitation/security violations and implements short-term solutions.
• Motivates to maintain safe environment and loss prevention.
• Completes cash reporting, inventory control, scheduling during shift.
• May perform essential functions listed in Team Member job description.
• Flexible to work evenings, weekends, and holidays.
• Prompt and regular attendance on shifts.

Responsibilities

• Oversees restaurant operations (labor, inventory variance) during shifts.
• Provides concise production direction to team members.
• Leads by example to implement shift plan and ensure smooth production.
• Delegates to promote teamwork and compliance with company standards.
• Motivates staff to exceed guest expectations with food and service in clean surroundings.
• Takes initiative to report safety or sanitation violations and implement short-term solutions.

Job description

Denny's - 5148 is seeking a Shift Leader to help manage daily operations, supervise Team Members, and uphold guest satisfaction and safety standards during your shift. You will be responsible for labor and inventory control, ensure adherence to company policies, and provide clear direction to team members to maintain smooth production.

This position requires flexibility to work evenings, weekends, and holidays, with accountability when management is not on site and a focus on consistent service