Shift Captain: Guest Experience & Ops Leader

Denny's - 5160; Los Angeles (CA); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Denny's is seeking a Shift Leader to oversee restaurant operations during assigned shifts, manage Team Members, control labor and inventory, and ensure compliance with policies. This role reports to the General Manager and interacts with Team Members, management, vendors, and Guests.

The position emphasizes guest satisfaction through friendly service, efficient shift planning, and adherence to safety standards.

Responsabilités

• Responsible for restaurant operations (labor, inventory variance) during assigned shifts.
• Provides production direction to Team Members concisely
• Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
• Delegates in a way that encourages teamwork during a shift to ensure that the restaurant operations comply with Company standards
• Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings
• Works with team to act on Guest feedback and resolve complaints in a timely, friendly, and professional
• Complies with the requirements of government regulations, Market Policy, food safety, Security Policy, operations, and policies and procedures relating to all activities in the restaurant during the shift
• Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
• Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
• Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
• May perform essential functions and duties listed in the restaurant Team Member job description
• Flexible to work evenings, weekends, and holidays.
• Prompt and regular attendance on assigned shifts

Description du poste

Denny's is seeking a Shift Leader to oversee restaurant operations during assigned shifts, manage Team Members, control labor and inventory, and ensure compliance with policies. This role reports to the General Manager and interacts with Team Members, management, vendors, and Guests.

The position emphasizes guest satisfaction through friendly service, efficient shift planning, and adherence to safety standards.