Shift Leader: Guest Satisfaction & Operations

Denny's - 5161; Los Angeles (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Denny's - 5161 is seeking a Shift Leader to guide restaurant operations during assigned shifts, supervise Team Members, and work under the General Manager to meet service and quality standards.

The role emphasizes labor management, cash handling, safety compliance, and guest satisfaction while maintaining a clean, safe dining environment. Evening, weekend, and holiday availability is required.

Qualifications

• Experience in quick-service or restaurant operations preferred.
• Leadership or supervisory experience during shifts.
• Attention to cash handling, labor controls, and safety practices.

Responsibilities

• Responsible for restaurant operations (labor, inventory variance) during assigned shifts.
• Provide production direction to Team Members concisely.
• Sets an example by executing shift plan to ensure swift production.
• Delegates to encourage teamwork and ensure operations comply with standards.
• Motivates Team Members to exceed Guest expectations with service in clean surroundings.
• Address Guest feedback and resolve complaints in a timely, friendly, professional manner.
• Ensure compliance with government regulations, policies, food safety, security, and procedures during the shift.
• Report safety, sanitation, security, and policy violations and implement short-term solutions.
• Maintain loss control procedures to keep a safe environment for customers and staff.
• Complete cash reporting, inventory control, and scheduling checklists during shift.
• Flexibility to work evenings, weekends, and holidays.
• Maintain prompt and regular attendance on assigned shifts.

Job description

Denny's - 5161 is seeking a Shift Leader to guide restaurant operations during assigned shifts, supervise Team Members, and work under the General Manager to meet service and quality standards.

The role emphasizes labor management, cash handling, safety compliance, and guest satisfaction while maintaining a clean, safe dining environment. Evening, weekend, and holiday availability is required.