Guest Experience & Services Specialist

Coborn; Princeton (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

10% employee discount on grocery items

DailyPay – access to pay before payday

PTO/Vacation

Floating holidays & time-and-a-half on

Sunday Premium Pay

Paid Military Leave

Employee recognition programs

Health & Wellness Programs

EAP – counseling services

National discount marketplace access

Career growth opportunities

401(k) with company match up to 20%

Employee Stock Ownership Program (ESOP

Education benefits and tuition support

Voluntary benefits (vision, accident,

Job summary

Coborn’s guest service role is based at the store front, handling a range of services beyond groceries, including money orders and Western Union. You’ll support front-end operations and assist customers with transactions, returns, and refunds.

The position emphasizes a positive guest experience, teamwork, and flexible duties across departments, with welcome benefits for full‑time and part‑time staff.

Responsibilities

• Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
• Perform all front-end functions including cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
• Assist guests with returned merchandise, overrings, and overcharges.
• Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
• Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
• Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

Job description

Coborn’s guest service role is based at the store front, handling a range of services beyond groceries, including money orders and Western Union. You’ll support front-end operations and assist customers with transactions, returns, and refunds.

The position emphasizes a positive guest experience, teamwork, and flexible duties across departments, with welcome benefits for full‑time and part‑time staff.