Guest Experience & Services Manager

Highgate; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

Highgate is hiring a Guest Services Manager for their Courtyard by Marriott Waikiki Beach location in Honolulu. The role involves managing the Guest Services, ensuring exceptional guest experiences, and maximizing occupancy.

The ideal candidate should have at least 5 years of related experience, strong communication skills, and a friendly demeanor. Supervisory experience is required, along with proficiency in relevant software tools.

Qualifications

• Minimum of 5 years experience in a hotel or related field.
• Experience in a supervisory role is required.
• Must be proficient in Windows and company-approved software.

Responsibilities

• Maintain high guest satisfaction through effective management.
• Motivate and train Guest Services staff.
• Maximize room revenue and occupancy.

Skills

Communication skills

Supervisory skills

Customer service

Problem-solving

Multitasking

Education

2-year college degree or equivalent experience

5 years of progressive hotel experience

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate is hiring a Guest Services Manager for their Courtyard by Marriott Waikiki Beach location in Honolulu. The role involves managing the Guest Services, ensuring exceptional guest experiences, and maximizing occupancy.

The ideal candidate should have at least 5 years of related experience, strong communication skills, and a friendly demeanor. Supervisory experience is required, along with proficiency in relevant software tools.