Guest Experience & Service Support Specialist

Cooper's Hawk Winery; Chandler (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

50% Dining & Carryout Discount

40% Wine Retail Discount

20% Retail & Private Events Discount

Monthly wine tasting for two

Medical, dental, vision insurance

401(k) with company match

Flexible spending accounts

Health savings account

Short-term disability

Paid time off

Employee assistance program

Employee referral bonus

Career growth flight plan

Wine and culinary education

Job summary

Cooper’s Hawk Winery is seeking Service Assistants to keep the dining room running smoothly and create memorable moments for every guest. You’ll support the team, ensure spaces are guest-ready, and contribute to Uncompromising Hospitality in every shift.

Ideal candidates are at least 18, energetic, able to multitask in a fast-paced environment, and comfortable lifting up to 40 pounds while maintaining a warm, team-focused approach. Open weekends and holidays are required.

Qualifications

• Must be at least 18 years old.
• Energetic and positive with a love for hospitality.
• Ability to multitask in a fast-paced environment.
• Ability to lift up to 40 pounds and stand for extended periods.
• Open availability including weekends and holidays.
• Team mindset and willingness to communicate clearly.
• Ability to read, write and understand English.

Responsibilities

• Show up prepared, start strong, and keep your station ready.
• Keep the dining room and work areas clean, organized and guest ready.
• Restock and reset tables quickly to welcome guests.
• Communicate with servers, food runners and managers to keep service flowing.
• Help with food running and carryout orders as needed.
• Greet guests with warmth and provide helpful answers about food, wine and facilities.

Skills

Hospitality mindset

Multitasking

Clear communication

English literacy

Job description

Cooper’s Hawk Winery is seeking Service Assistants to keep the dining room running smoothly and create memorable moments for every guest. You’ll support the team, ensure spaces are guest-ready, and contribute to Uncompromising Hospitality in every shift.

Ideal candidates are at least 18, energetic, able to multitask in a fast-paced environment, and comfortable lifting up to 40 pounds while maintaining a warm, team-focused approach. Open weekends and holidays are required.