Guest Experience & Service Operations Manager

Cinépolis USA; Flower Mound (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Milestone gifts

Job summary

CinÉpolis USA is seeking an Operations Manager to join our Theater team in Texas. This full-time role reports to the General Manager and leads service models, ticket sales, guest experience, and daily opening/closing duties. You will interview, hire, onboard and train hourly staff while ensuring safety, quality, and consistency across shifts.

You will optimize staffing, monitor KPIs, coach teammates, and drive operational efficiency to deliver a premier cinema experience for guests.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in Business Management, Hospitality, or related field preferred.
• 1+ years of restaurant management experience preferred.
• 2+ years of supervisory experience preferred.
• Restaurant knowledge, including inventory control and operations.
• Food ServSafe and Alcohol certification required.
• Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis.
• Availability to work during holidays, nights, and weekends.
• Ability to understand financial reports, analysis, and forecast.

Responsibilities

• Manage the service model, auditorium ticket sales, and guest experience.
• Ensure facilities are clean, safe and in proper working order by adhering to cleaning policy.
• Perform daily opening, mid and closing operation duties.
• Interview, hire, onboard and train for all hourly staff members.
• Provide team member development and cross training to ensure maximum operational efficiency and career growth for team members.
• Provide daily communication on individual performance and training opportunities.
• Schedule control and assurance of proper staffing levels, balance of shifts, and shift preparedness.
• Safety and security ambassador for all managers and team members.
• Oversee theater maintenance: visual and audio quality, comfort, and function of recliner seats to maximize guest experience.
• Assist as necessary with the preparation and follow-through of private events.
• Review profit and loss to COGS, labor and operational expenses.
• Ensure maximization of sales by auditing transactions and setting daily, and weekly goals via KPI boards and Take One meeting.

Skills

Leadership

Hiring & Training

Operations Management

Guest Experience

Scheduling & Staffing

Education

High School Diploma

Bachelor’s degree in Business Management, Hospitality, or related field

Tools

HotSchedules

LMS

Job description

CinÉpolis USA is seeking an Operations Manager to join our Theater team in Texas. This full-time role reports to the General Manager and leads service models, ticket sales, guest experience, and daily opening/closing duties. You will interview, hire, onboard and train hourly staff while ensuring safety, quality, and consistency across shifts.

You will optimize staffing, monitor KPIs, coach teammates, and drive operational efficiency to deliver a premier cinema experience for guests.