Service Manager

Cinépolis USA; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Employee discount

Milestone gifts for anniversaries

Job summary

Cine9polis USA is seeking a Service Manager to reinforce our luxury service standards in theater operations. The Service Manager is a brand ambassador who ensures Cine9polis USA standards of luxury service, overseeing Front-of-House functions including Guest Services, Servers, Bartenders, Runners, and Concessions to deliver an exceptional guest experience.

This role requires leadership, training, staffing, scheduling, and collaboration with the General Manager and Human Resources to maintain

Qualifications

• Bachelor’s degree in Business Management, Hospitality or related field preferred.
• High School Diploma or equivalent required.
• 1+ years of bar and restaurant management required.
• 2+ years of supervisory experience required.
• Full service background, restaurant knowledge, including inventory control and operations.
• ServSafe certification preferred.
• Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis.
• Availability to work during holidays, nights, and weekends.

Responsibilities

• Assists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training, and on-boarding of new hires
• Assists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered
• Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head Office
• Provide direction, coaching and leadership for all employees
• Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions
• Ensures maximization of sales by auditing sales staff and setting daily, and weekly goals via KPI boards and take ones
• Review sales numbers and goals on a regular basis and make operations adjustments as necessary
• Manages and supervises the In-Seat Dining process, auditorium sales, and guest experience
• Ensures that facilities are clean, safe and in proper working order by adhering to company cleaning policy
• Perform daily opening, mid and closing operation duties
• Assist General Manager with various tasks, reports, scheduling and analytics
• Assist as necessary with the preparation and follow through of special and private events
• Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times
• Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints
• Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
• Attend and participate in meetings and trainings
• Assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD
• Other duties as assigned

Skills

Leadership

Professional appearance

Communication

Decision making

Negotiation

Guest focus

Problem solving

Self-motivation

Time management

Accountability

Education

Bachelor’s degree in Business Management, Hospitality

High School Diploma

Bar/Restaurant management

Supervisory experience

ServSafe certification

Job description

CINÉPOLIS CAREERS Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide. AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US! Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

FLSA STATUS: Non - Exempt

TITLE: Service Manager

DEPARMENT: Operations

LOCATION: Theater

SUPERVISORY RESPONSABILITY YES REPORTS TO: Assistant General Manager

JOB SUMMARY

The Service Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service. The Service Manager is responsible to assist with all Front-of-House functions of the theater including but not limited to: Guest Services, Servers, Bartenders, Runners, and Concessions. Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.

JOB DUTIES

• Assists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training, and on-boarding of new hires
• Assists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered
• Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head Office
• Provide direction, coaching and leadership for all employees
• Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions
• Ensures maximization of sales by auditing sales staff and setting daily, and weekly goals via KPI boards and take ones
• Review sales numbers and goals on a regular basis and make operations adjustments as necessary
• Manages and supervises the In-Seat Dining process, auditorium sales, and guest experience
• Ensures that facilities are clean, safe and in proper working order by adhering to company cleaning policy
• Perform daily opening, mid and closing operation duties
• Assist General Manager with various tasks, reports, scheduling and analytics
• Assist as necessary with the preparation and follow through of special and private events
• Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times
• Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints
• Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
• Attend and participate in meetings and trainings
• Assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Business Management, Hospitality or related field preferred
• High School Diploma or equivalent required
• 1+ years of bar and restaurant management required
• 2+ years of supervisory experience required
• Full service background, have restaurant knowledge, including inventory control and operations
• ServSafe certification preferred
• Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis
• Availability to work during holidays, nights, and weekends

SKILLS

• Proven leadership and motivational skills
• Displays a professional appearance and is a positive role model within the restaurant and Support office
• Strong written and verbal communication skills
• Strong decision-making skills
• Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
• High guest satisfaction expectations and focus
• Resourceful problem-solving skills
• Self-motivated and results driven
• Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
• Holds self and others accountable to consistently maintain high performance standards

WORKING CONDITIONS/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance. While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.

Cinépolis Luxury Cinemas is a leading world-class cinema exhibitor that offers guests MORE THAN A MOVIE Cinépolis Luxury Cinemas feature sophisticated interior décor with stylish lounge-style lobbies, spacious theater auditoriums with fully reclining leather seats, cutting-edge sound and projection technology, in-theater waiter service delivered by stealthy, ninja-like servers to ensure minimal movie disruption, and more. Our expanded gourmet menu showcases chef-driven selections featuring fresh ingredients, with gluten and vegan-friendly options available, and pairs perfectly with our full-service bar service pouring signature cocktails, imported and craft beers, and hand-selected wine offerings. Guests may expect everything from fresh bottomless butter popcorn, unique starters, our world famous Supremas, and popular favorites like Pretzel Sticks, gluten free pizza, flavorful tacos, sandwiches and gourmet burgers — all served at the push of a button from one’s seat.