Guest Experience & Service Manager - Luxury Cinema

Cinépolis USA; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Employee discount on tickets, food, and nonalcoholic beverages

Gifts for milestone work anniversaries

Job summary

Cinépolis USA in Austin is seeking a Service Manager. The role focuses on delivering luxury services and ensuring customer satisfaction. Responsibilities include managing guest services, overseeing staff, and maintaining operational standards. Candidates should possess leadership skills and restaurant management experience. Cinépolis offers employee discounts and milestone gifts. This position is full-time, requiring availability during holidays, nights, and weekends.

Qualifications

• Must have restaurant management experience.
• Food ServSafe and Alcohol certification required.
• Ability to work in a fast pace environment.

Responsibilities

• Manage and supervise the service model and guest experience.
• Perform daily opening, mid, and closing operational duties.
• Schedule control and assurance of proper staffing levels.

Skills

Leadership

Communication

Decision making

Organizational skills

Customer service

Education

High School Diploma or equivalent

Bachelor’s degree in Business Management or Hospitality

Job description

Cinépolis USA in Austin is seeking a Service Manager. The role focuses on delivering luxury services and ensuring customer satisfaction. Responsibilities include managing guest services, overseeing staff, and maintaining operational standards. Candidates should possess leadership skills and restaurant management experience. Cinépolis offers employee discounts and milestone gifts. This position is full-time, requiring availability during holidays, nights, and weekends.