Guest Experience & Service Leader

Red Robin; Millbury (MA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Uncapped bonus program

Referral bonuses

Free shift meal and 50% discount for 3

Closed on Thanksgiving and Christmas

Growth opportunities

Job summary

Red Robin is hiring a Restaurant Service Manager to oversee daily operations across shifts, delivering consistent hospitality and memorable guest experiences. You will lead a team, model brand standards, and drive continuous improvement to enhance service quality in a fast-paced environment.

Ideal candidates bring 2+ years of management, strong leadership and communication, and solid P&L knowledge, along with proficiency in Excel, Outlook and Word.

Qualifications

• Must be 21 years of age.
• 2 years of management experience.
• Open Availability (including nights, weekends, holidays) and reliable transportation.
• Strong communication and exceptional leadership skills.
• Ability to motivate, inspire, and develop a passionate team dedicated to execution, hospitality, and service.
• Strong P&L knowledge.
• Able to obtain required certifications/permits as required by state/local law.
• Working knowledge in Microsoft Excel, Outlook & Word.
• Preferred knowledge of local and state health codes.
• Experience with Workday, Aloha, NBO, and Hot schedules.
• Experience managing a team.

Responsibilities

• The Restaurant Service Manager ensures seamless day-to-day operations across shifts with a focus on excellence.
• Acts as a Brand ambassador, upholding standards and delivering memorable guest experiences.
• Fosters a culture of continuous improvement and hospitality.

Skills

Leadership

Communication

Team motivation

P&L knowledge

Open availability

Customer hospitality

Tools

Microsoft Excel

Outlook

Word

Workday

Aloha

NBO

Hot schedules

Job description

Red Robin is hiring a Restaurant Service Manager to oversee daily operations across shifts, delivering consistent hospitality and memorable guest experiences. You will lead a team, model brand standards, and drive continuous improvement to enhance service quality in a fast-paced environment.

Ideal candidates bring 2+ years of management, strong leadership and communication, and solid P&L knowledge, along with proficiency in Excel, Outlook and Word.