Guest Experience & Service Desk Associate

Stein Garden Centers, Inc.; Racine (WI); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Stein Garden Centers, Inc. in Racine, WI seeks an Associate-Guest Services - Service Desk to welcome customers and assist with their needs. You will handle POS transactions, support merchandising, and help educate customers on selections, while upholding store standards.

You will collaborate with management and co-workers to maintain high service levels, stock, signage, and product presentation across departments, in all weather conditions.

Qualifications

• Must have good written and verbal communication skills
• Must be able to work in both inside and outside environmental conditions
• Ability to multitask, prioritize, and work independently or within a team environment
• Great organizational and problem-solving skills

Responsibilities

• Greet customers promptly to make the customers feel welcomed within the retail location
• Develop and maintain a professional and courteous relationship with customers and co-workers
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections
• Assist the management team in the implementation of merchandising and operational procedures
• Follow management direction in completing other duties as required
• Ensure appropriate merchandise stock levels, merchandise quality and presentation
• Ensure signage is current and displayed properly
• Stock and rotate products according to the company’s direction
• Ability to be cross trained across multiple departments
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers
• Conceptualize ideas for floral decorations and home décor displays
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions

Skills

Customer service

Communication skills

Team player

Retail experience

Job description

Stein Garden Centers, Inc. in Racine, WI seeks an Associate-Guest Services - Service Desk to welcome customers and assist with their needs. You will handle POS transactions, support merchandising, and help educate customers on selections, while upholding store standards.

You will collaborate with management and co-workers to maintain high service levels, stock, signage, and product presentation across departments, in all weather conditions.