Guest Services & Service Desk Associate

Stein Garden Centers, Inc.; Green Bay (WI); Hybride; USD 17 000 - 21 000; Plein temps

Résumé du poste

Stein Garden Centers, Inc. in Green Bay, WI is seeking an Associate-Guest Services - Service Desk who greets customers, answers questions, and helps shoppers find the right products. This non-exempt position supports store leadership and delivers an exceptional customer experience.

You will work in a dynamic retail environment both inside and outside, multitask across tasks, maintain product presentation, and contribute to merchandising and daily operations.

Qualifications

• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Responsabilités

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Connaissances

Customer service

Communication

Teamwork

Multitasking

Description du poste

Stein Garden Centers, Inc. in Green Bay, WI is seeking an Associate-Guest Services - Service Desk who greets customers, answers questions, and helps shoppers find the right products. This non-exempt position supports store leadership and delivers an exceptional customer experience.

You will work in a dynamic retail environment both inside and outside, multitask across tasks, maintain product presentation, and contribute to merchandising and daily operations.