Guest Experience Associate: Service Desk & Retail

Stein Garden Centers, Inc.; Kenosha (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Stein Garden Centers, Inc. in Kenosha, WI, is seeking an Associate-Guest Services at the Service Desk. The role focuses on delivering exceptional customer experience, building relationships, and supporting leadership with enthusiasm, integrity, and teamwork.

You will greet customers, assist with their needs, and help educate them on selections while supporting merchandising and operational standards across the store.

Responsibilities

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job description

Stein Garden Centers, Inc. in Kenosha, WI, is seeking an Associate-Guest Services at the Service Desk. The role focuses on delivering exceptional customer experience, building relationships, and supporting leadership with enthusiasm, integrity, and teamwork.

You will greet customers, assist with their needs, and help educate them on selections while supporting merchandising and operational standards across the store.