Guest Experience Server — Wine & Table Service

Hillwood Country Club; Nashville (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

Hillwood Country Club in Nashville, TN is seeking an energetic Server to provide table service, take orders, deliver meals, and ensure a superior dining experience for members and guests.

The role requires excellent interpersonal skills, ability to operate the POS system, knowledge of wine and spirits, and a friendly, member-focused attitude. Training will be provided to ensure service standards are met.

Qualifications

• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders.
• Ability to operate point-of-sale systems.
• Maintains high level of member contact throughout service; learns members’ names and preferences.
• Demonstrates exceptional wine and spirits knowledge.

Responsibilities

• Greets customers as they are seated and ensures the table is clean.
• Distributes menus and presents the daily specials, answers questions regarding the menu.
• Informs kitchen of special instructions, dietary restrictions, etc.
• Delivers food, beverages, condiments, and other requested items to customers.
• Ensures that food is prepared correctly and to customers’ satisfaction; returns incorrect or improperly cooked orders to kitchen.
• Collects plates and clears the table as customers finish their meals.
• Verifies member billing details and closes out tickets in the Point-of-Sale system.
• Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
• Performs other related duties as assigned by the Dining Room Captain, Restaurant Manager, or (Assistant) General Manager

Skills

Interpersonal skills

Customer service

POS systems

Member relations

Wine knowledge

Job description

Hillwood Country Club in Nashville, TN is seeking an energetic Server to provide table service, take orders, deliver meals, and ensure a superior dining experience for members and guests.

The role requires excellent interpersonal skills, ability to operate the POS system, knowledge of wine and spirits, and a friendly, member-focused attitude. Training will be provided to ensure service standards are met.