Guest Experience Server – Wine & Fine Dining

Sra Coral Gables Restaurant LLC; Miami (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Sra Coral Gables Restaurant LLC is seeking friendly, attentive servers to deliver exceptional dining experiences in a fast-paced environment in Miami. You will greet guests, present menus, take orders, and coordinate with the kitchen and bar to ensure accuracy and timeliness.

Develop knowledge of wine pairings, daily specials, and restaurant policies while maintaining a spotless dining area and delivering friendly, professional service to guests.

Responsibilities

• Promote, work, and act in a manner consistent with the mission of the restaurant.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
• Monitor and observe guests' dining experience to ensure satisfaction and respond promptly to problems
• Take food or beverages orders from guests
• Explain to guests how menu items are prepared, describe ingredients and cooking methods
• Inform guests of menu changes and daily specials and make recommendations
• Write guests' food orders on slips, memorize orders, or enter orders into computers
• Garnish and decorate dishes in preparation for serving
• Serve food or beverages to guests and prepare or serve specialty dishes at tables as required
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine
• Describe and recommend wines to guests
• Check guests' identification for alcohol service
• Bring wine selections to tables with appropriate glasses and pour wines
• Perform food preparation duties such as salads, appetizers, and desserts, and brew coffee
• Remove dishes and prepare checks and collect payments
• Thank guests and invite them to return
• Clean tables or counters after guests finish dining
• Assist host by greeting, seating, and thanking guests and taking reservations
• Roll silverware and set up dining areas for next shift or large parties
• Stock service areas with supplies and linens
• Prepare tables with linens, silverware, and glassware
• Perform cleaning duties in the dining area and back-of-house
• Attend staff meetings and offer suggestions for improvement
• Coordinate with fellow employees to meet guests’ needs and support operations
• Fill in for colleagues to maintain service standards

Tools

POS software

Cash registers

POS terminals

Workstations

Credit card machines

Tablets/Smart devices

Office software

Job description

Sra Coral Gables Restaurant LLC is seeking friendly, attentive servers to deliver exceptional dining experiences in a fast-paced environment in Miami. You will greet guests, present menus, take orders, and coordinate with the kitchen and bar to ensure accuracy and timeliness.

Develop knowledge of wine pairings, daily specials, and restaurant policies while maintaining a spotless dining area and delivering friendly, professional service to guests.