Guest Experience Server - Wine & Service Pro

BENCHMARK; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Arlo Wynwood, a Pyramid Global Hospitality property in Miami, is searching for a highly motivated Restaurant Server to deliver exceptional guest experiences. You will greet guests, present menus, take accurate orders, and guide guests through the culinary journey with descriptive selling.

We value engaging personalities, strong communication, and 2–4 years of food service experience, along with knowledge of wine, beer, cocktails, and spirits.

Qualifications

• Engaging and welcoming personality required.
• Strong customer service and communication skills essential.
• Knowledge of wine, beer, cocktails, and spirits is a plus.
• Ability to perform well under pressure in a fast-paced environment.

Responsibilities

• Greet guests and seat them as they arrive.
• Present menus and guide guests through the culinary journey with descriptive selling.
• Take accurate orders and confirm special requests.
• Be the master of the menu; understand details to enhance conversations.
• Work collaboratively with other servers and kitchen staff.
• Assist guests with concerns to reach a resolution that leaves them happy.
• Ensure timely and accurate bill presentation.

Skills

Engaging personality

Customer service

Excellent communication

Sales-oriented

Under pressure performance

Job description

Arlo Wynwood, a Pyramid Global Hospitality property in Miami, is searching for a highly motivated Restaurant Server to deliver exceptional guest experiences. You will greet guests, present menus, take accurate orders, and guide guests through the culinary journey with descriptive selling.

We value engaging personalities, strong communication, and 2–4 years of food service experience, along with knowledge of wine, beer, cocktails, and spirits.