Guest Experience Server — Resort Dining

Pinehurst, LLC.; Pinehurst (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Pinehurst, LLC. is seeking a service-focused team member to assist Members and Guests with menu guidance, questions, and beverage recommendations. You will relay orders accurately to the kitchen and deliver courses with friendly, professional service across multiple Food & Beverage locations.

Responsibilities include greeting guests by name, stocking stations, and maintaining knowledge of menu items, preparation, and pricing. Occasional holidays and training sessions are required.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Present menu, answer questions, and make suggestions regarding food, beverages, wines and service.
• Relays order accurately to kitchen and serves courses from kitchen and service bars.
• Stock credenzas to SOP.
• Greet Member/Guest in a timely, friendly, professional manner. Use Member/Guest's name at least three times during service period.
• Efficiently delivers and serves food and/or beverage orders.
• Station restocked for next meal.
• Check out with supervisor.
• Knowledgeable of menu items, preparation and prices.
• Responsible for the financial accounting of each station according to established procedures.
• Proper use of Infogenesis system.
• Responds to and informs supervisor of any Member/Guest questions, complaints and suggestions or maintenance issues.
• Attend Resort training classes as required.
• Attend outlet staff meetings as scheduled.
• In this position you will be expected to be available to work in various locations of Food and Beverage outlets depending on business levels. In addition, you will be expected to work holidays wherever needed even if your primary outlet is closed.

Skills

Customer service

Menu knowledge

Food & beverage service

Order relaying

Infogenesis system

Education

High School Diploma or GED

Tools

Infogenesis system

Job description

Pinehurst, LLC. is seeking a service-focused team member to assist Members and Guests with menu guidance, questions, and beverage recommendations. You will relay orders accurately to the kitchen and deliver courses with friendly, professional service across multiple Food & Beverage locations.

Responsibilities include greeting guests by name, stocking stations, and maintaining knowledge of menu items, preparation, and pricing. Occasional holidays and training sessions are required.