Guest Experience Server — Flexible Hours + Tips

The Cheesecake Factory; San Francisco (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Cell phone savings

Gym savings

Movie savings

Theme park savings

Recognition awards

HELP Fund

Community events

Job summary

The Cheesecake Factory in San Francisco is seeking enthusiastic Servers who deliver engaging, attentive service in a fast-paced, high-volume setting. You will guide guests through the menu, take accurate orders, and ensure meals are delivered promptly with a smile.

This role offers steady hours with part-time or full-time opportunities, tips, and benefits. Workers enjoy employee discounts, paid time off, health coverage options, and world-class training.

Qualifications

• 12+ months serving experience in a full-service restaurant.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Experience with payment processing and basic math.
• Dedicated, dependable, punctual, and reliable with a strong work ethic.
• Adaptable, problem-solving mindset with consistent attention to detail.

Responsibilities

• Warmly greet guests, creating a welcoming guest experience.
• Build rapport through casual conversation while providing attentive service.
• Orchestrate dining experiences in alignment with our defined service standards.
• Take and enter accurate orders using a POS system.
• Actively listen during guest interactions to anticipate needs.
• Share menu knowledge by making menu recommendations and answering questions about food allergies and ingredients.
• Guide guests in beer and spirit selections while demonstrating strong wine knowledge.
• Coordinate with the kitchen to ensure order accuracy and timely service.
• Deliver food and drinks with speed and a sense of urgency.
• Fill and refill beverages, clear tables, and manage multiple tables.
• Process payments accurately, including cash handling and credit/debit transactions.
• Follow instructions, procedures, and alcohol service guidelines.
• Demonstrate ownership of sidework and closing tasks to maintain cleanliness and organization.
• Work well under pressure with a positive, patient attitude.

Skills

Customer service

Communication

Multitasking

Payment processing

Team player

Reliability

Attention to detail

Tools

POS system

Job description

The Cheesecake Factory in San Francisco is seeking enthusiastic Servers who deliver engaging, attentive service in a fast-paced, high-volume setting. You will guide guests through the menu, take accurate orders, and ensure meals are delivered promptly with a smile.

This role offers steady hours with part-time or full-time opportunities, tips, and benefits. Workers enjoy employee discounts, paid time off, health coverage options, and world-class training.