Guest Experience Server - Flexible Hours & Tips

The Cheesecake Factory Incorporated; Des Peres (MO); On-site; USD 11,000 - 21,000; Full time

Benefits offered by this job

Faster Pay

Medical, Dental, Vision

Paid vacation and sick time

50% shift meals

Job summary

The Cheesecake Factory Incorporated is seeking friendly servers to join a fast-paced, high-volume dining team. You will warmly greet guests, provide attentive service, take accurate orders using a POS, and guide guests through menu options with strong wine and beer knowledge.

The role emphasizes teamwork, reliability, and the ability to multitask across tables while maintaining hospitality and quality. Benefits and growth opportunities accompany this valued frontline position.

Qualifications

• At least 12 months serving experience in a full-service restaurant.
• Team player with strong communication and interpersonal skills.
• Ability to multitask and stay organized in a high-volume environment.
• Experience with payment processing and basic math skills.
• Dedicated, dependable, punctual, and reliable with a strong work ethic.
• Adaptable, problem-solving mindset with consistent attention to detail.
• Passion for hospitality, guest satisfaction, and teamwork.
• Ability to lift up to 35 pounds, stand for extended periods, continuously bend, reach and twist.
• Must be at least 18 years old.

Responsibilities

• Warmly greet guests, creating a welcoming guest experience.
• Build rapport through casual conversation while providing attentive service.
• Orchestrate dining experiences in alignment with our defined service standards.
• Take and enter accurate orders using a POS system.
• Actively listen during guest interactions to anticipate needs.
• Share menu knowledge by making menu recommendations and answering questions about food allergies and ingredients.
• Guide guests in beer and spirit selections while demonstrating strong wine knowledge.
• Coordinate with the kitchen to ensure order accuracy and timely service.
• Deliver food and drinks with speed and a sense of urgency.
• Fill and refill beverages, clear tables, and manage multiple tables.
• Process payments accurately, including cash handling and credit/debit transactions.
• Follow instructions, procedures, and alcohol service guidelines.
• Demonstrate ownership of sidework and closing tasks to maintain cleanliness and organization.
• Work well under pressure with a positive, patient attitude.

Skills

Strong communication

Interpersonal skills

Multitasking

Payment processing

Basic math

Reliability

Attention to detail

Tools

POS system

Job description

The Cheesecake Factory Incorporated is seeking friendly servers to join a fast-paced, high-volume dining team. You will warmly greet guests, provide attentive service, take accurate orders using a POS, and guide guests through menu options with strong wine and beer knowledge.

The role emphasizes teamwork, reliability, and the ability to multitask across tables while maintaining hospitality and quality. Benefits and growth opportunities accompany this valued frontline position.