Guest Experience Server - Fine Dining

Hotel Zessa Orange County Airport, a DoubleTree by Hilton; Santa Ana (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Hotel Zessa Orange County Airport, a DoubleTree by Hilton, invites friendly servers to join our guest-focused dining team in Santa Ana, California. You will welcome guests, guide menu choices, and help create memorable meals while using our POS system.

The role requires at least one year in food service, knowledge of beverages, flexibility to work holidays and weekends, and the ability to communicate clearly in English.

Qualifications

• One year of food service experience.
• Basic knowledge of food and beverage preparation and hotel service standards.
• General knowledge of wine, beer, liquors, waters and drinks served.
• Ability to interact with guests face-to-face to meet their needs.
• Strong communication and interpersonal skills for guest satisfaction.
• Ability to learn and use POS computer systems.

Responsibilities

• Greet guests, present menus, suggest cocktails and wines.
• Enter orders into the POS and note dietary needs.
• Communicate kitchen timing and ensure smooth service.
• Process payments and reconcile receipts.
• Maintain cleanliness and restock dining areas.
• Set tables and prepare dining area.
• Follow food handling, sanitation and health guidelines.
• Handle guest complaints or escalate to management.
• Ensure guests of legal drinking age when serving alcohol.

Skills

Food service experience

POS system knowledge

Guest relations

Communication skills

Math skills

English proficiency

Job description

Hotel Zessa Orange County Airport, a DoubleTree by Hilton, invites friendly servers to join our guest-focused dining team in Santa Ana, California. You will welcome guests, guide menu choices, and help create memorable meals while using our POS system.

The role requires at least one year in food service, knowledge of beverages, flexibility to work holidays and weekends, and the ability to communicate clearly in English.