Server

Pacific Hospitality Group; Orange (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

Pacific Hospitality Group's Hotel Zessa Orange County Airport, a DoubleTree by Hilton, is seeking a Server to deliver attentive dining experiences. You will greet guests, present menus, take orders, and coordinate with kitchen and bar to ensure timely service.

Responsibilities include accurate cash handling, POS transactions, and maintaining cleanliness and stocking of dining areas while upholding health standards and exceptional guest relations.

Qualifications

• One year food service experience, preferably in a hotel/resort.
• Basic knowledge of food/beverage service and guest etiquette.
• Must speak/understand English; strong communication skills.

Responsibilities

• Assist guests in selecting food and beverages, present menus and explain specialties.
• Enter orders into POS system and note dietary needs and requests.
• Keep kitchen informed of timing and course progression for smooth service.
• Process guest payments accurately and balance with sales report.
• Maintain cleanliness and stocking of dining areas; ensure tables are prepared and set.
• Follow food handling, sanitation, and health guidelines; complete side work as required.

Skills

Food service experience

Wine knowledge

POS systems

Guest relations

Job description

Server - Pacific Hospitality Group### ServerApply: Hotel Zessa Orange County Airport, a DoubleTree by Hilton: Full time: Posted Yesterday: JR100610**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.****Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment****Role: Server****Pay Rate: $16.90** ## Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment. ## **What You Will Accomplish:**· Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions.· Enters orders to POS system and records guests' choices, special dietary needs and special requests.· Keeps kitchen staff informed by noting timing of meal progression.· Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report.· Maintains the cleanliness of the work areas. Keeps area stocked.· Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.· Follows all standard food handling, sanitation, RBS, and health department guidelines.· Completes side work before, during and after shift.· Provide guests a high-level dining experience, while maintaining a professional distance and staying alert to their needs.· Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.· Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.· Ensures minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.## **Great If you have:*** One year food service experience, preferably in a hotel/resort environment.* Possess a basic knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.* Must have a general knowledge of wine, beer, liquors, waters and drinks served.* Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.* Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.* Requires ability to learn and use POS computer systems used at the hotel.* Strong attention to detail. Must be able to remain organized and handle multiple tasks and work under pressure of serving multiple guests at once.* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.* Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.* Must be at least 18 years of age. Must complete RBS (Responsible Beverage Service) alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.* Must know all applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.