Guest Experience Server — Fast-Paced Hospitality Hero

Sonesta International Hotels; Chicago (IL); On-site; USD 16,531 - 17,908; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels seeks a Server to welcome guests, take orders and serve food and beverages at our front-of-house dining areas. You will follow quality standards, maintain cleanliness, and ensure timely service while engaging guests with warmth and hospitality.

The ideal candidate has hospitality passion, front-facing guest service experience, and the ability to work in a fast-paced environment with teamwork and adherence to safety guidelines.

Qualifications

• Excellent organizational skills and attention to detail.
• Able to work quickly without compromising quality.
• Ability to work with minimal supervision and maintain a high level of performance.
• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Must be able to stand and exert fast-paced mobility for entire shift.
• Ability to work cohesively with co-workers as part of a team.
• Food handlers and TIPS certificates required.
• Previous front facing guest service experience required.
• Must read, write and speak the English language fluently.
• Experience with computerized cash registers preferred.
• Ensure overall guest satisfaction.

Responsibilities

• Greet and acknowledge all arriving guests in a prompt and professional manner.
• Demonstrate complete knowledge of the food and beverage menu.
• Serve food and beverage orders after checking for correct temperature, appearance and portions.
• Refill when necessary.
• Operate POS system and ensure food orders are verified and transmitted in a prompt manner.
• Adhere to all cash handling and credit card policies and procedures.
• Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.
• Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
• Complete all closing duties and reports as assigned.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.
• Perform other duties or projects as requested by management.

Skills

Organization

Detail-oriented

Fast-paced work

Guest service

English fluency

Cash handling

TIPS certification

Food handling

Tools

Cash register

Job description

Sonesta International Hotels seeks a Server to welcome guests, take orders and serve food and beverages at our front-of-house dining areas. You will follow quality standards, maintain cleanliness, and ensure timely service while engaging guests with warmth and hospitality.

The ideal candidate has hospitality passion, front-facing guest service experience, and the ability to work in a fast-paced environment with teamwork and adherence to safety guidelines.