Experience-Driven Server: Create Memorable Moments

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 21,000 - 29,000; Full time

Job summary

Hard Rock Cafe Cincinnati is seeking a Server to guide guests through a memorable Hard Rock experience. You will take orders, run food, handle payments, and ensure responsible alcohol service with a friendly, high-energy approach.

Responsibilities include ensuring guest satisfaction, maintaining station cleanliness, and upselling with a personable style to create memorable moments for guests.

Qualifications

• Follows all food safety & sanitation procedures.
• Remaining calm in a hectic, fast-paced atmosphere.
• Displaying a positive and outwardly friendly attitude toward guests.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under the legal drinking age.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Education

High School diploma or equivalent

Job description

Hard Rock Cafe Cincinnati is seeking a Server to guide guests through a memorable Hard Rock experience. You will take orders, run food, handle payments, and ensure responsible alcohol service with a friendly, high-energy approach.

Responsibilities include ensuring guest satisfaction, maintaining station cleanliness, and upselling with a personable style to create memorable moments for guests.