Guest Experience Server – Dining & Growth

Sage Hospitality Group; Denver (CO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee Referral Program

Free Monthly RTD EcoPass

Discounted hotel rates

Medical, Dental, Vision, 401K

Paid time off

A fun work environment

Job summary

Hilton Denver City Center is seeking a friendly, service-oriented server to provide prompt and courteous food service to restaurant guests. You will greet customers, take orders, and ensure a positive dining experience in a fast-paced environment.

Role requires cash handling, English fluency, and the ability to maintain cleanliness and accuracy in guest checks. This is a full-time, on-site position with opportunities for growth within Sage Hospitality Group properties.

Qualifications

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Skills

Customer service

Cash handling

English fluent

Attention to detail

Education

High school diploma or equivalent

Job description

Hilton Denver City Center is seeking a friendly, service-oriented server to provide prompt and courteous food service to restaurant guests. You will greet customers, take orders, and ensure a positive dining experience in a fast-paced environment.

Role requires cash handling, English fluency, and the ability to maintain cleanliness and accuracy in guest checks. This is a full-time, on-site position with opportunities for growth within Sage Hospitality Group properties.